Where business operations meets human operations
Human-Centered OBM & Operations Strategy for Coaches & Creatives
Systems designed for the way your brain leads, not the pace your business demands.
You’re business is working…
But it's also wearing you down.
Not in the dramatic burn-it-all-down way… but in a quieter, more subtle way.
The one that settles into your bones as a kind of exhaustion you can’t quite shake. The hesitation every time you even think about taking a day off. That constant background hum of “if I don’t do it, it won’t happen.”
You’re holding every role because no one else can.
Decisions stack up because there’s no clear path for things to move without you. And every time you try to step back, something gives.
What’s actually happening: Your business was built to run on your adrenaline, not your actual capacity.
And now you're stuck compensating.
Over-checking. Over-managing. Over-functioning. Not because you’re “a control person”… But because the foundation wasn’t built for this stage of business, or the way your brain operates under pressure.
What you need isn’t more effort. Or more discipline. Or a color-coded calendar.
What you need is structure that supports you instead of consumes you.
Because business at this level shouldn’t feel this hard.
It should feel clearer. Smoother. Like there’s finally space to breathe and less of you tangled in every moving part.
Brenda Piekarski, See Me Inc.
"Steph is authentic, the real deal, and silent strength behind the curtains of your business. She will help you materialize the path from point A to B to Z and then stay with you every step of the way until you cross the finish line."
It’s not that you don’t have a strategy.
It’s that your current systems were never built to support the way you operate.
People at your level don’t get stuck because they’re disorganized. They get stuck because they’re running a business that was built for who they had to be, the version of them that held everything together by sheer force of will.
And most of the advice out there only treats the symptoms.
Hire better.
Build more SOPs.
Streamline your tools.
But none of that ever changes the core issue: Your business is still wired around you being the one holding it all together.
Your systems are quietly keeping old habits alive:
Over-functioning.
Doing instead of delegating.
Staying involved in things you should be able to step away from… Not because you “can’t let go,” but because your setup doesn’t actually support you stepping back.
And it’s not just inefficient.
It chips away at your energy in a way that hits deeper than you want to admit out loud.
You don’t need more rules. Or more structure. Or another project management overhaul.
You need operations that match the way your mind works… The way you take in information, make decisions, and respond under pressure.
You need a business that doesn’t collapse when you slow down.
And that’s the work I’m here to do with you.
Hey, I’m Steph!
Human-Centered OBM & Operations Strategist with a systems brain, trauma-aware lens, and zero tolerance for burnout.
I help high-functioning entrepreneurs rebuild the backbone of their business by designing systems and structure that support how they actually function, so they can grow without being the one holding everything together.
My work lives at the intersection of operational strategy, behavioral psychology, leadership, and the human systems driving it all.
I’ve spent over a decade leading teams, running operations, and solving internal bottlenecks across CX, tech, and startup environments.
And I’ve done the deeper work myself: healing burnout, navigating grief, and learning what it takes to feel safe enough to step back. It’s why I build operations that support the whole human, not just the business they run.
My training as a Behavioral Economist means I don’t just understand systems, I understand the people running them: how you make decisions, why you avoid certain things, and what pushes you into over-functioning without realizing it.
When we rebuild your backend, it’s never about efficiency for efficiency’s sake. It’s about creating systems that actually honor how you work: how your mind moves, how you make decisions, and what your capacity looks like on a real day, not an ideal one.
Together, we’ll build a business that actually feels good to run. In your rhythm. On your terms.
Jeni Ellick, Artisan Row
"Stephanie is one of those rare beings who can not only bring tangible & practical solutions, but do so with empathy having truly listened to where you are coming from. I’m always on the hunt for partners who I can connect with on a deeper level beyond the task at hand. Stephanie is one of those people."
Your Path Forward
You don’t need to blow it all up (even though some days you may want to). You just need to rebuild the pieces that matter. Whether you need clarity on what's broken, a full operational reset, or ongoing partnership as you scale, these containers are designed to meet you where you are and move you toward a business that actually works for you.
Breakthrough Strategy Session
A focused, 90-minute assessment that pinpoints what’s actually slowing you down: the decision bottlenecks, operational gaps, and places where the business still leans too heavily on you. You’ll walk away with a clear 90-day plan that shows you what needs attention first and how to start easing the pressure you’ve been carrying.
Growth Partner Program
Ongoing operational leadership for founders who need a trusted right hand running the backend. My team and I manage your systems, projects, and team with steady oversight and monthly strategic support, so the business keeps moving without your constant involvement. You get room to lead and breathe without slipping back into over-functioning.
The Operations Reset
Your business has outpaced its backend and the strain is starting to show. This 12-week reset rebuilds your operations with systems, structure, team alignment, and behavioral support so things function reliably without you managing every step. We redesign how the work moves so you can finally step back without feeling like everything might crack.
Not sure which one’s right for you? Let’s figure it out together.
Melissa Faulkner, Om Brewers
"I can not recommend Stephanie enough. She’s always made the utmost effort to see me and understand my businesses and cater to what I need, when I need it most. Don't waste another moment looking for someone or something to help you. She's it."
How I Can Support You
This work is never just about systems. It’s about alignment. How you think, lead and how your business actually runs. My work lives at the intersection of operational strategy, behavioral psychology, leadership, and the human patterns that shape how you function day-to-day.
Business & Operations Management
I help you step out of reactive mode and into structure. We look at how your business runs day-to-day, your offers, systems, tools/automations, and workflows, and redesign the behind-the-scenes to run smoother, smarter, and with a lot less stress.
Team & Delegation Infrastructure
Hiring people isn’t the hard part. It’s knowing what to give them and how to make sure it gets done right. I help you define roles, build workflows that support your team, and create a system of ownership that doesn’t rely on you to hold it all together.
Leadership Development
Your team needs more than a task list. They need a leader with vision, clarity, and the tools to guide them. I help you become the kind of leader who sets expectations clearly, gives feedback confidently, and builds trust across every layer of your business.
Process Mapping & Optimization
When everything lives in your head, nothing runs without you. I help you document, simplify, and streamline your core processes so your business becomes easier to run, easier to scale, and easier to hand off without pieces falling through the cracks.
Human-Centered Systems
Most bottlenecks aren’t just about tools… They’re about how we think, decide, and respond under pressure. I help you align your operations with how you function as a human, so your systems help reinforce better habits, clearer choices, and more reliable execution.
Strategic Thought Partnership
You’re the visionary, but you don’t have to figure it all out alone. I act as your sounding board, strategist, and operational translator helping you sort through ideas, pressure-test your direction, and make aligned, confident decisions that move your business forward.
Not sure where to start?
You don’t have to map this out alone. If you know something in your business needs to shift but you’re not sure where to begin, we can figure out the next right move together.
Download the Guide
5 Hidden Reasons Your Business Still Depends on You… And What to Do About It.
Your business shouldn’t fall apart every time you step away. This guide helps you uncover the real reasons you’re still in the middle of everything and gives you a clear path to shift it.
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